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At Gearset, we build a cutting-edge DevOps solution for the millions of developers building applications on Salesforce, the world's biggest enterprise PaaS. In only three years, Gearset has become the DevOps solution of choice for some of the world’s biggest companies, including IBM, McKesson, and even Salesforce themselves.
From the start, we’ve focused on providing truly outstanding support to all our users. Our focus on delighting our users in every interaction is one of the main reasons for our success. It differentiates us from the competition.
We’re looking for a technical pre-sales engineer to join our customer success team. This is a highly consultative role, requiring you to build a deep understanding of our users, the Salesforce platform, and release management in general. If you’re excited by helping our users succeed, committed to delivering a great customer experience, and enjoy solving challenging problems, our customer success team is right for you.
As a pre-sales engineer, you’ll become a subject-matter expert on Salesforce DevOps and on Gearset, providing support and advice to users as they evaluate our product and embed it into their teams. Working closely with our sales team, you’ll run tailored product demos and guide technical discussions, confidently advising on everything from the intricacies of git-based development to configuring continuous integration pipelines. You’ll demonstrate how Gearset solves users' challenges and ensure they receive world-class customer support.
You’ll work in a cross-functional team of developers, salespeople, and marketers. By combining technical expertise and commercial awareness, you’ll maximise sales opportunities and help us drive the growth of the business forwards. Your close user contact will also feed into our ongoing product development, and be the voice of users throughout the company.
After an initial training period on UK hours, you’ll work US East Coast hours (2pm - 10pm UK), helping support our global user base.