Episode 027 — Lauren Krcatovich: Product-led thinking creates better Salesforce orgs!

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Lauren Krcatovich is CRM Development Manager at Cision. Her journey in tech has been shaped by business analysis and product management before taking the reins for overall Salesforce development.

In this episode of DevOps Diaries, Lauren shares why product and design thinking is critical to the success of Salesforce implementations. She uncovers the key stakeholders that need to be involved in projects from the start to achieve the best results — some may surprise you!

Jack and Lauren also dive into the importance of accountability and quality management across the organization. Listen in to get Lauren’s take on retrospectives and methods for continuous improvement that help you learn from project experience. They also discuss strategies for tech stack consolidation.

Learn more:

How to align performance with objectives https://grst.co/4ctgtpN

What are the business benefits of DevOps? https://grst.co/3vbeC8B

How to manage multiple Salesforce Production orgs https://grst.co/3IOln32

The State of Salesforce DevOps 2024 https://grst.co/4a0aqrm

Who are Gearset’s DevOps Leaders? https://grst.co/4a0apUk

About DevOps Diaries:

Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.

Podcast produced and sponsored by Gearset. Learn more about Gearset: https://grst.co/3VrHWC7

Subscribe to Gearset's YouTube channel: https://grst.co/3uDoSGe

LinkedIn: https://www.linkedin.com/company/gearset/

X/Twitter: https://twitter.com/GearsetHQ

Facebook: https://www.facebook.com/gearsethq

About Gearset:

We launched Gearset when we saw how lacklustre DevOps was preventing teams from taking full advantage of Salesforce. We’d experienced first-hand how Salesforce allowed anyone to become a Trailblazer and build amazing apps, but then left you stranded, with only change sets or complex command lines to get your work to users. Gearset makes DevOps on Salesforce as simple as everything else on Salesforce. Get full access to all of Gearset's features for free with a 30-day trial: https://grst.co/3VrmEoc