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At Gearset, we build a cutting-edge DevOps solution for the millions of developers building applications on Salesforce, the world's biggest enterprise PaaS. In only three years, Gearset has become the DevOps solution of choice for some of the world’s biggest companies, including IBM, McKesson, and even Salesforce themselves.
From the start, we’ve focused on providing truly outstanding support to all our users. Our focus on delighting our users in every interaction is one of the main reasons for our success. It differentiates us from the competition.
We’re looking for a support engineer to join our customer success team. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. If you’re driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, our customer success team is right for you.
You’ll ensure everyone who interacts with Gearset receives world-class customer support. From answering the in-app chat to jumping on technical calls, you’ll be unrelentingly focused on going above and beyond for our users: diagnosing and solving issues, guiding them through the product, and soliciting feedback to help us continually improve. Our approach to support is friendly, personal, and fun, and you’ll engage in dynamic conversations without relying on predetermined scripts or automated bots.
You’ll work in a cross-functional team of developers, salespeople, and marketers, proactively diving into unfamiliar technical topics to become an expert, and clearly and succinctly summarising them to educate and guide, ultimately ensuring users get the most from Gearset. You’ll act as the bridge between our users and our product teams to ensure we’re acting on their feedback and continually driving the development of the product.
After an initial training period on UK hours, you’ll work US East Coast hours (2pm - 10pm UK), helping support our global user base.