Megan Tuano shares her unique journey into the tech industry, the importance of communication, questions, and the value of empathy in customer service. Megan discusses her experiences with Salesforce business analysis, the significance of building relationships, emphasizing that success comes from being authentic and understanding the human aspect of technology.
Megan and Jack also explore various themes surrounding customer service, the journey of content creation on YouTube, the challenges of balancing careers and parenthood.
They wrap up by discussing the impact of artificial intelligence on business analysis, how to craft effective user stories, and how shifting left collaboratively harnesses the best results.
