023 — Luke Harris: "The most successful organizations invest in their team's education"

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Luke is a global Customer Success leader and current VP Customer Success at Gearset. Luke started his career as a Salesforce Admin and has become obsessed with providing amazing experiences for customers through education, strategy, and technology. He has held positions with major SaaS companies and has played a pivotal role in scaling start-up businesses and guiding strategy post-acquisition.

In this episode, Jack and Luke discuss what customer success teams need to be successful, and in turn make customers successful. This episode is a deep dive and a great resource for understanding why companies bring in technology to support their operations, and wonderful insight for Salesforce professionals into how their work on the platform impacts business success.

Luke also chats about the importance of education within teams, especially how iterative on-the-job learning enables success. He identifies what leaders can do to get the most of their teams to encourage learning and self development. Luke shares real-life examples of Salesforce teams that he’s worked with and the compounding benefit education, being consciously curious, and showing vulnerability as a leader has had on their businesses.

Learn more:

- Match performance to business goals: https://grst.co/3Sw52EX

- How to improve performance with collaboration: https://grst.co/3S9Wovw

- Working with partners to increase customer success: https://grst.co/3S3qUXG

- Does my team do enough training? https://grst.co/42a3d4K

About DevOps Diaries: Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.

Podcast produced and sponsored by Gearset. Learn more about Gearset: https://grst.co/3OL88Uk

Subscribe to Gearset's YouTube channel: https://grst.co/3uDoSGe

LinkedIn: https://www.linkedin.com/company/gearset/

X/Twitter: https://twitter.com/GearsetHQ

Facebook: https://www.facebook.com/gearsethq

About Gearset: We launched Gearset when we saw how lacklustre DevOps was preventing teams from taking full advantage of Salesforce. We’d experienced first-hand how Salesforce allowed anyone to become a Trailblazer and build amazing apps, but then left you stranded, with only change sets or complex command lines to get your work to users. Gearset makes DevOps on Salesforce as simple as everything else on Salesforce. Get full access to all of Gearset's features for free with a 30-day trial: https://grst.co/48miCAz