With agentic AI reshaping what it means to work in Salesforce, Mike Gerholdt makes a compelling case for why the role of a Salesforce Admin isn’t shrinking, but shifting. The value was never really in the buttons Salesforce admins click, but in the judgments they make.
Jack chats to Mike about everything from the principle of least privilege in an agentic world, to whether generalist or specialist skills will win out as the platform keeps expanding. Mike also shares why the admin who hoards their knowledge, whether that’s contacts in a Rolodex or config know-how in their head, is ultimately doing their organisation and themselves a disservice.
Plus, with TDX just around the corner at the time of recording, Mike gives a preview of what makes that event different from every other Salesforce gathering on the calendar.
