“Hello! I’m Adam Parker (he/him), and I’m the Head of UX at Gearset. My role is split between managing the UX team and supporting project work on the platform.”
I’ve worked as a designer across a variety of sectors, from market research and consultancy to ecommerce and SaaS. I’ve always loved working with others to build engaging and valuable products and services for customers.”
What made you join Gearset?
“One thing that really stood out to me was how customer centric the company is, especially when talking to various people throughout the recruitment process. It really highlighted that everyone, across the business, is close to our customers and focused on helping them succeed. All of this helps deliver a great customer experience, which is really important to me.”
How would you describe the culture in the Product team?
“First and foremost, I would say we are extremely collaborative. We sit between lots of other areas within the company working on multiple projects. Everyone in the team has their own ‘superpower’ in a certain area, which helps with our collaborative nature and means we can use our team’s strengths in order to improve our platform efficiently.”
How do your teams like to work?
“We’re involved with the product manager’s early discovery work, helping them research opportunities and customer pain points. We work on ideas for solutions iteratively, validating them with people who use the platform. One of the most satisfying aspects of our work is collaborating directly with the engineering teams, and overseeing our ideas through to becoming real features on the platform.”
What are you most excited about as your team continues to grow?
“The team’s grown really quickly, which has been super exciting! Now that we’re an established team, we’re focusing on continuously improving and driving consistency with how we deliver work. There are new and compelling opportunities within the business, as we are attracting a wider and more diverse customer base — we’re working to understand this variety of user needs and how we can help them succeed with our platform.”
Why should someone join Gearset?
“The values and the culture of Gearset are really special. There’s a real sense that everyone is focused on bringing value for our customers, and we all work together to achieve it. It sounds slightly cheesy, but I think this is one of the only places I’ve worked where everyone lives the values day in day out, and you can see the impact on the way we work here because of that.”
Tell us something we probably don’t know about you.
“I ran the Great North run when I was 18 and ran it 18 years later when I was 36. I haven’t decided whether I’ll run it when I’m 54…”
What Gearset Slack channel do you hang out in most?
“I divide my time fairly squarely between #spotify, #animalympics and #parenting. Which is pretty much a summary of my life outside of Gearset!”