Gearset (which means here Gearset Limited) respects your privacy. All information you give us is held with the utmost care and security.
Examples of the types of personal information we will collect are: name, job title, company, postal address, email address, phone number, IP address, and details of your usage of the Gearset website and product.
We will use the personal information provided to us in order to:
We may also combine personal information with Product Usage Data to provide and improve our products, services, content, and advertising.
Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of the body of our customers.
We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
When you visit our website, we collect standard internet log information and details of visitor behavior patterns, including through the use of third-party analytics services (such as Google Analytics). We do this to understand how people are using our website, to manage their operation and to diagnose any problems.
We also use third-party services to help us identify visitors to our website to improve the way we offer our products and services.
When you use Gearset's products we collect specific data:
We use this information to:
You have the option of signing into Gearset using your Google account, via the secure OAuth method. When you do this, Gearset will have access to the following information from your Google account:
Gearset will only store your Google ID, email address and timezone information. This information is used to administer the provision and management of your Gearset account. As we use OAuth, we will not have access to, or store, your Google account password. If you wish to remove the OAuth link between your Gearset and Google account, you can do this at any point from your Google account management.
Gearset may on occasion offer preview software or other optional features that will enable you to use them while providing feedback and usage data to Gearset.
As a result, these releases may automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products. If you participate in previews or pre-release programs, we may contact you about your feedback or your interest in continuing to use the product after general release.
Certain Gearset services, such as payment processing and support ticketing, are offered in conjunction with our (third-party) business providers. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.
Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions. At this time, these third parties include:
We do not sell any data regarding your use of our products or services except as part of a reorganization or a sale of the assets of Gearset, and we will ensure that your privacy continues to be protected.
We send newsletters using Intercom. We gather statistics around email opening and interaction using industry-standard technologies, including tracking pixels, to analyze the performance of email campaigns. We use data about your interactions with our emails as an indicator of your interest in our products. We may also use your interaction with our previous newsletters to send you more appropriate information in the future.
You can opt out of receiving these newsletters at any time by clicking the unsubscribe link in these emails, or by managing your email preferences within Gearset.
Gearset maintains a presence on Twitter, Facebook, LinkedIn, Google Plus and YouTube. We manage your interactions with us using Hootsuite as well as using social media platforms directly. If you send us a message via social media, we may include this in our CRM systems.
If you engage with our support teams, we may ask you to provide additional information to help us assist you. We may share this with our product development teams to enable them to reproduce and fix product issues.
Gearset also includes live chat as a feedback and support mechanism. If you’re signed in, we’ll see your name and email address when you chat to us. Any information you send to us in the chat session will be shared with our product development and support teams.
We record some calls for training and quality purposes to help us evaluate our performance and better understand the needs of our customers. If you live in the USA and two-party consent is required, we’ll let you know we’re recording the call at the start.
Cookies are very small text files saved to your computer used to track user navigation around a website. At Gearset session cookies are used when users visit the website. Gearset will use such cookies to identify unique users to our websites and services.
Gearset use tracking cookies track your movement within our websites, and your engagement with our other services such as blogs and newsletters. You'll receive this cookie when you visit one of our websites but the information it collects will remain anonymous until you share your email address with us through one of our websites.
Users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies, however, may mean that some functionality may be affected. For further directions on how to disable cookies please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html.
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).
We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of Gearset and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
Information you provide to us may be transferred by us to our service providers that are situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. Any of our servers may also be temporarily located in a country outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected in accordance with EU data protection law.
Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you, including:
If you would like to exercise any of these rights, please contact us at [email protected].
We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. For example, transactions conducted through the website are encrypted. We will continue to monitor and update security measures as new technology becomes available as appropriate to the website.
If you become aware of a security vulnerability in any of Gearset’s products, services or websites, contact [email protected].
We encourage the responsible disclosure of security issues, and will act quickly on any vulnerabilities reported. We will not take legal action against you if you:
Gearset strives to meet the highest standards when collecting and using personal information. We take complaints very seriously. If you feel our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention. We also welcome any suggestions for improving our procedures.
If you have any questions regarding this policy, or want to make a complaint about the way we’ve handled your personal information, email us at [email protected] or contact us at Gearset Limited, The Bradfield Centre, Cambridge Science Park Rd, Cambridge, CB4 0GA, UK.
Gearset is the data controller for the information you provide unless otherwise stated. If you have any queries about the process or how we handle your information, contact [email protected].
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an order within 14 days of purchase. To cancel, please contact us at [email protected].
Gearset Limited (No. 10345423) was incorporated on 25/08/2017 under UK law and, where applicable, complies with all UK laws and regulations.