Gearset Privacy Policy

Introduction

This privacy policy is set out below and at https://gearset.com/privacy.

Gearset (which means here Gearset Limited) respects your privacy. All information you give us is held with the utmost care and security.

Please take time to review this privacy policy as it sets out our privacy practices and tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this Privacy Policy would we share your information with any third party.

Our use of personal data is in accordance with the General Data Protection Regulations 2016 (GDPR). Any questions regarding Gearset’s privacy policy should be directed to [email protected].

How we use your information

Gearset is committed to protecting your privacy. If you're visiting our websites, using our products and services, working with any of our teams, meeting us at events or applying for a role with us, this privacy policy sets out what data we collect, and how we use it. It also describes your rights regarding our use of your data.

Examples of the types of personal information we will collect are: name, job title, company, postal address, email address, phone number, IP address, and details of your usage of the Gearset website and product.

We will use the personal information provided to us in order to:

  • process orders submitted by you
  • customize the service we provide to you
  • administrate or otherwise carry out our obligations in relation to any agreement you have with us
  • verify your identity (e.g. if you participate in any promotions administered by us)
  • anticipate and resolve any problems with any goods or services supplied to you
  • carry out market research and surveys and track sales data
  • send you our newsletter, where this is requested by you
  • track your engagement with us, including through our website, articles and newsletters
  • understand how you use our products and services
  • contact you by telephone and send you follow-up communications relating to your use of software downloaded from our website
  • send you information about our other products and services
  • process your application if you apply for a role with us

We may collect any personal information provided by you to us through this website or via use of our products, or we may collect this information via one of our telephone operators or through your email or other communications with us. We may collect anonymous answers to surveys or anonymous and aggregated information about how our products are used. Certain information is collected automatically, as described later in the privacy policy.

We may also combine personal information with Product Usage Data to provide and improve our products, services, content, and advertising.

Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of the body of our customers.

We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.

Visiting our website

When you visit our website, we collect standard internet log information and details of visitor behavior patterns, including through the use of third-party analytics services (such as Google Analytics). We do this to understand how people are using our website, to manage their operation and to diagnose any problems.

We also use third-party services to help us identify visitors to our website to improve the way we offer our products and services.

Using Gearset products

When you use Gearset's products we collect specific data:

  • Product Usage Data – We collect product usage data which records certain 'in-product' actions and activities such as ‘run a comparison, 'link a source control repository', and 'create change monitor job'.
  • Device Data – We collect information that your browser transmits to us about your computer, such as operating system, region, language, time zone, and browser version.
  • Error reports – If you experience problems with our products we may collect data about the products and any problems you experience with them. This data helps us improve our products and services, to diagnose problems in the products you use, and provide solutions. Depending on your product and settings, error reports can include data such as the type or severity of the problem, details of the software or hardware related to an error, contents of files you were using when an error occurred and the current state of the software.

We use this information to:

  • Measure how many people are using features within our products
  • Measure the success of our sales, marketing and onboarding processes
  • Guide product development decisions and improve our products
  • Understand the environments in which our products are used (for example the browser used, screen resolution
  • Assist you in your evaluation, purchasing, and renewal of our products
Signing in with Google

You have the option of signing into Gearset using your Google account, via the secure OAuth method. When you do this, Gearset will have access to the following information from your Google account:

Gearset will only store your Google ID, email address and timezone information. This information is used to administer the provision and management of your Gearset account. As we use OAuth, we will not have access to, or store, your Google account password. If you wish to remove the OAuth link between your Gearset and Google account, you can do this at any point from your Google account management.

Preview Software

Gearset may on occasion offer preview software or other optional features that will enable you to use them while providing feedback and usage data to Gearset.

As a result, these releases may automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products. If you participate in previews or pre-release programs, we may contact you about your feedback or your interest in continuing to use the product after general release.

Third-parties and their sites

Certain Gearset services, such as payment processing and support ticketing, are offered in conjunction with our (third-party) business providers. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.

Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions. At this time, these third parties include:

  • FastSpring - We use FastSpring to handle all payment processing for Gearset subscriptions. To learn more about FastSpring’s data protection policies, visit https://fastspring.com/privacy/.
  • Intercom - We use Intercom to power our live chat and support ticketing system. To learn more about Intercom’s data protection policies, visit https://www.intercom.com/privacy.

We do not sell any data regarding your use of our products or services except as part of a reorganization or a sale of the assets of Gearset, and we will ensure that your privacy continues to be protected.

Newsletters

We send newsletters using Intercom. We gather statistics around email opening and interaction using industry-standard technologies, including tracking pixels, to analyze the performance of email campaigns. We use data about your interactions with our emails as an indicator of your interest in our products. We may also use your interaction with our previous newsletters to send you more appropriate information in the future.

You can opt out of receiving these newsletters at any time by clicking the unsubscribe link in these emails, or by managing your email preferences within Gearset.

Contacting us via social media

Gearset maintains a presence on Twitter, Facebook, LinkedIn, Google Plus and YouTube. We manage your interactions with us using Hootsuite as well as using social media platforms directly. If you send us a message via social media, we may include this in our CRM systems.

Connecting with our product support teams

If you engage with our support teams, we may ask you to provide additional information to help us assist you. We may share this with our product development teams to enable them to reproduce and fix product issues.

Gearset also includes live chat as a feedback and support mechanism. If you’re signed in, we’ll see your name and email address when you chat to us. Any information you send to us in the chat session will be shared with our product development and support teams.

Call Recording

We record some calls for training and quality purposes to help us evaluate our performance and better understand the needs of our customers. If you live in the USA and two-party consent is required, we’ll let you know we’re recording the call at the start.

Cookies

Cookies are very small text files saved to your computer used to track user navigation around a website. At Gearset session cookies are used when users visit the website. Gearset will use such cookies to identify unique users to our websites and services.

Gearset use tracking cookies track your movement within our websites, and your engagement with our other services such as blogs and newsletters. You'll receive this cookie when you visit one of our websites but the information it collects will remain anonymous until you share your email address with us through one of our websites.

Users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies, however, may mean that some functionality may be affected. For further directions on how to disable cookies please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html.

Disclosures

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).

We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of Gearset and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Transfers of your personal information outside of the European Economic Area

Information you provide to us may be transferred by us to our service providers that are situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. Any of our servers may also be temporarily located in a country outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected in accordance with EU data protection law.

Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you, including:

  • Confirmation of personal data that is being processed
  • Access to your personal data
  • Other supplementary information as referred to (the information provided in our privacy policy)

If you would like to exercise any of these rights, please contact us at [email protected].

Your consent

By using our website, or giving us your details at an exhibition, you consent to the collection and use of this information by Gearset. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we would disclose it.

Security and reporting issues

We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. For example, transactions conducted through the website are encrypted. We will continue to monitor and update security measures as new technology becomes available as appropriate to the website.

If you become aware of a security vulnerability in any of Gearset’s products, services or websites, contact [email protected].

We encourage the responsible disclosure of security issues, and will act quickly on any vulnerabilities reported. We will not take legal action against you if you:

  • Provide us with the information needed to reproduce and validate the vulnerability
  • Avoid violating the privacy of our customers, staff and other users
  • Avoid the destruction of data, or degradation of our services
  • Do not modify or access data that is not your own
  • Give us a reasonable time to address the issue before making any information public
Complaints and queries

Gearset strives to meet the highest standards when collecting and using personal information. We take complaints very seriously. If you feel our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention. We also welcome any suggestions for improving our procedures.

If you have any questions regarding this policy, or want to make a complaint about the way we’ve handled your personal information, email us at [email protected] or contact us at Gearset Limited, The Bradfield Centre, Cambridge Science Park Rd, Cambridge, CB4 0GA, UK.

Questions about data privacy

Gearset is the data controller for the information you provide unless otherwise stated. If you have any queries about the process or how we handle your information, contact [email protected].

Cancellations

In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an order within 14 days of purchase. To cancel, please contact us at [email protected].

Changes to this privacy policy

We regularly review our privacy policy. This policy was last updated on 4th October 2018.

Legal

Gearset Limited (No. 10345423) was incorporated on 25/08/2017 under UK law and, where applicable, complies with all UK laws and regulations.