Gearset (which means here Gearset Limited) respects your privacy. All information you give us is held with the utmost care and security.
Examples of the types of personal information we will collect are: name, company, postal address, email address, phone number, details of website, features and product usage, installation data and product commentary.
We will use the personal information provided to us in order to:
We may also ask you for other optional information such as what sort of equipment/device/software you use and what other subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.
We may also combine personal information with Product Usage Data to provide and improve our products, services, content, and advertising.
Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of the body of our customers.
We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
Information automatically collected about your use of Gearset Products
Gearset may on occasion offer preview software or other optional features that will enable you to use them while providing feedback and usage data to Gearset.
As a result, these releases may automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products. If you participate in previews or pre-release programs, we may contact you about your feedback or your interest in continuing to use the product after general release.
Certain Gearset services, such as payment processing and support ticketing, are offered in conjunction with our (third-party) business providers. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.
Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions.
Whilst we choose our business partners carefully, unfortunately we cannot be responsible for their privacy policies and practices or those of other sites that you access using links from our site. Therefore we recommend that you check the policy of each site you visit.
In addition, if you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
FastSpring. We use FastSpring to handle all payment processing for Gearset subscriptions. To learn more about FastSpring’s data protection policies, visit https://fastspring.com/ or https://fastspring.com/privacy/.
Intercom. We use Intercom to power our live chat and support ticketing system. To learn more about Intercom’s data protection policies, visit https://www.intercom.com/ or https://www.intercom.com/privacy.
We only record calls that we believe will help us improve the products and services we provide, or help us evaluate our performance in customer-orientated parts of the business.
In addition, we will only record a call we conduct with you (incoming or outgoing) having already announced to you our intent to do so and given you the opportunity not to participate.
When you visit our website, we automatically log your IP address which is recognized by our web server. We use IP addresses to help us administer the website, to collect broad demographic information for aggregate use and to track your engagement with us.
Gearset may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of users linking visiting our website but Gearset does not sell or share any information at the individual level.
Cookies are very small text files saved to your computer used to track user navigation around a website.
At Gearset session cookies are used when users visit the website. Gearset will use such cookies to identify unique users to our websites and services.
Gearset use tracking cookies track your movement within our websites, and your engagement with our other services such as blogs and newsletters. You'll receive this cookie when you visit one of our websites but the information it collects will remain anonymous until you share your email address with us through one of our websites.
Disabling/Enabling Cookies – users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies, however, may mean that some functionality may be affected. For further directions on how to disable cookies please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).
We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of Gearset and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Gearset may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, email [email protected] letting us know your wish not to be contacted. You can also unsubscribe from our newsletter by using the 'unsubscribe' option located in each of our newsletter communications.
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. For example, transactions conducted through the website are encrypted. We will continue to monitor and update security measures as new technology becomes available as appropriate to the website.
Information you provide to us may be transferred by us to our service providers that are situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. Any of our servers may also be temporarily located in a country outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected in accordance with EU data protection law.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at [email protected] or by contacting us at Gearset Limited, Newnham House, Cambridge Business Park, Cambridge, CB4 0WZ, United Kingdom.
You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee).
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an order within 14 days of purchase.
To cancel, please contact us at [email protected].
Gearset Limited (No. 10345423) was incorporated on 25/08/2017 under UK law and, where applicable, complies with all UK laws and regulations.