IT Support Technician

A full-time hybrid role in Cambridge, United Kingdom

It’s an exciting time to join Gearset! In the last few years we’ve rocketed from a 7 person start-up to nearly 240 people, and we’re only just getting started. As a product-driven company, we know we're creating solutions that solve real problems for our users, saving them time and money with their Salesforce DevOps releases. As the company continues to grow and taps into further market potential, we're continuously looking to develop and grow our internal teams too.

At Gearset our IT Team is people focused and we want to ensure every interaction we have across the business, is of the highest calibre. In this role you’ll be working closely with our IT manager and other team members to help develop our support function and help our people from across the business by providing technical support and guidance. You will also assist in helping with the hardware side of things helping us track, maintain and dispatch hardware as required.

Our culture of trust, transparency, and collaboration, means everyone at Gearset is given the autonomy to succeed and are trusted to do good work. We only add process when it helps us get things done, and we’re allergic to pointless meetings! 

This is an exciting time to join our growing IT team. As Gearset continues to grow from strength to strength, you will be able to contribute to that growth. Supported by an experienced existing team and a generous training budget. There will be opportunities for the right candidate to get involved in projects that affect the whole company and really help develop and refine their role. 

What’s the opportunity for an IT Support Technician at Gearset?

  • We’re not your typical IT team and we’re not looking for typical team members - our mission is to assemble a team of the very best and provide world class support that puts our people first. Gearset is growing fast, and our mission is to make IT a remarkable tool for all of our people, enhancing and empowering all the work we do. We take a personable and proactive approach, aiming for every interaction across Gearset to be of the highest calibre possible.
  • We are looking for someone with impeccable interpersonal skills, keen to learn and an aptitude for technology. This role would be a great fit for someone who isn’t afraid to get stuck in and be proactive in looking for ways to improve how we work and the service we provide. 

What you'll achieve

  • Be part of the face of our internal IT support function, making sure that everyone at Gearset has the equipment and support they need to work effectively whether remote or in person. This could be helping with AV setup to diagnosing hardware issues, and everything in between.
  • Support our use of current systems including Google Workspace and Jamf
  • Get involved in various ongoing projects which may include new security initiatives, hardware deployment and training our people
  • Assist with asset management and warranty tracking across our IT estate
  • Help with distribution of hardware - we’re a mix of in-person and remote people across multiple offices and countries
  • Help shape the future development of this role. At Gearset we’re in a period of rapid growth and as such the scope and scale of our support will develop allowing for exciting opportunities within our growing department

About you

  • Have a technical predisposition and the desire to learn, and the ability to convey complex technical topics with simplicity
  • Are meticulously organised and take pride in your work
  • Take ownership of the work at hand and are able to work both collaboratively and independently
  • Have great customer service skills
  • Good at building strong professional relationships
  • Have an analytical approach to troubleshooting and solving problems
  • You’re proactive, and enjoy working with people across the company to improve our service standards
  • Proficient in MacOS and Windows (We are predominantly Apple Macbooks)
  • Be able to explain technical concepts in simple terms

Great to haves

  • A track record of delivering exceptional customer service, ideally to a technical audience
  • Experience running or supporting presentations or training sessions
  • Any other relevant experience in an IT role would be a bonus but not a requirement

Salary and benefits (The stuff you’d expect!)

  • Salary is between £28,000 and £32,000 depending on experience
  • This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
  • Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
  • Top end hardware provided
  • Free lunch in the office
  • 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
  • Company Pension Plan (matching up to 5%)
  • Bupa health care
  • Life Insurance & critical illness cover
  • Discounted gym membership, as well as a range of health and wellness benefits

About us

Gearset is the leading Salesforce DevOps platform trusted by more than 2000 companies around the globe, including McKesson, Accenture and IBM. We’ve the fast-paced, exciting environment of a startup, with the success and ambition of a scaleup, with offices in Belfast, London, and Chicago, alongside our Cambridge (UK) HQ.

We’re proud of our unique culture built on trust, collaboration, transparency, and teamwork, allowing us to have a feedback-driven culture that keeps us focused on delivering the best solution for our customers.

Alongside our Glassdoor score of 4.3/5, and customer G2 scores of 4.7/5, we hold three awards from Best Companies UK: Top 5 Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company, and Top 5 Best Technology Company to work for in the whole of the UK.

Sound right for you?

Apply for the position of IT Support Technician today — we’d love to have a chat!