Customer Success Manager - Enterprise (UK remote based)

Many companies pay lip-service to “Customer Success”. At Gearset, we’re looking for experienced Customer Success and Account Managers to join a company where it’s a core part of our DNA. 

If you join us you’ll get to work in a high-trust environment where you’re given the freedom and support to succeed without internal politics and endless red-tape. Our customer success team is class leading, and we’ll set you up to succeed with industry recognised training and a chance to build deep technical knowledge on Salesforce DevOps.

You’ll be working with some of the world’s largest and most recognisable brands such as Sage, Accenture and Johnson&Johnson, helping them see long term success with Gearset. And you’ll enjoy excellent benefits as part of one of the top 3 tech companies to work for in the UK.

What’s the opportunity?

As part of the Enterprise Customer Success team at Gearset you’ll help us to build on our already high reputation as one of the world's leading Salesforce DevOps solutions. Through a highly consultative approach and deep understanding of our users, you’ll be responsible for the long term success of your portfolio of Enterprise accounts by:

• Own the commercial outcomes for your accounts, including managing customer renewals, ensuring high levels of retention and finding and closing growth opportunities
• Build strategic relationships with key decision makers across the entire customer organisation to embed and expand the adoption of Gearset
• Proactively identifying accounts at risk of churn, engage with them and get them back on track
• Take a consultative approach to identify customers’ pain points and drive them towards value
• Work closely with our sales and technical teams to support new customers during their initial implementation
• Be a customer champion, ensuring their views are represented in the company and drive continual improvement in user satisfaction
• Work closely with the Head of Customer Success to refine and improve processes and be proactive in driving new projects and initiatives

• You have around 4+ years experience in a role that is focussed on customer success or account management for a technical SaaS company 
• You are technically minded and have the desire to learn. You’re able to convey complex technical topics with simplicity
• You’re commercially astute, and drive value by being curious, consultative and asking the right questions
• You have a customer-centric approach, with a genuine desire to deliver the best for the end users
• You can build effective long-term relationships with customers at all levels in their organisation, from technical end user to senior management

• Salary of between £60k - £80k depending on experience
• This is a UK based remote working role, so you'll work 40 hours per week Monday to Friday
• Most of our customers are US based, so while you control your diary and work mostly UK hours, you'll be expected to make calls in the evening (up to 9pm) if that's when the customer is available
• Personal L&D budget of up to £1500 per year
• 25 days holiday plus bank holidays 
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & Critical Illness cover
• Flexible working hours
• Free lunch in the office
• Health and wellness benefits